NEUPIK – Cancellation, Return & Refund Policy

Overview

At NEUPIK, we value trust and transparency. We offer a hassle-free 7-day return or replacement policy on eligible products.

Our policy lasts 7 days from the date of delivery (date of delivery included). This means you must raise a return or replacement request within 7 days of receiving your order.
If 7 days have passed since delivery, unfortunately, we will not be able to offer a return, replacement, or refund.

Please refer to the product description or product details page to check whether an item is eligible for return or replacement.
Products eligible for replacement are not eligible for return or refund.

7-Day Policy

To initiate a return or replacement request, customers must provide all required photos or videos of the product within 7 days of delivery.

Example:
If your product is delivered on 01/01/2025, the last date to raise a request is 07/01/2025 (till 11:59 PM).

All submitted images/videos will be reviewed by NEUPIK’s technical team. Approval or rejection of the request will be decided after verification.

Requests submitted after 7 days, or with incomplete/unclear visual proof, will not be eligible for return, replacement, or refund.

To be eligible, the product must be:

In unused, unworn condition
With original tags
In original packaging

Replacement Policy

We are happy to offer a replacement if:

You received a damaged or defective product
The order was lost in transit due to courier error (prepaid orders only)
You received an incorrect product

Once your replacement request is approved:

A reverse pickup will be arranged within 2–4 business days
After the product reaches NEUPIK, it will be inspected
If the claim is valid, a replacement will be shipped immediately
If discrepancies are found, a partial refund may be issued with valid proof shared

Important Notes

Replacement requests are approved only for manufacturing defects or physical damage
Unboxing video is mandatory for damaged or defective product claims
Replacements are issued only for the same product originally ordered
Replacement timelines may vary depending on your location

For replacement support, contact us at support@neupik.in

Return Policy

Not all products are eligible for returns
Please check the product page before placing your order
Products eligible for replacement are not eligible for return/refund
Products marked “Non-Returnable” cannot be returned

To be eligible for a return:

Product must be unused, unworn, with tags and original packaging
Proof of purchase is required

We offer reverse pickup for most serviceable pin codes in India.
For non-serviceable locations, customers must self-ship the product to NEUPIK’s office.

Products sent without prior approval will not be accepted.

To initiate a return, contact us at:

Email: support@neupik.in
WhatsApp: +91-7559116390

Non-Returnable / Non-Replaceable Items

Returns, refunds, or replacements will not be accepted if:

Product was delivered in good condition and later damaged due to misuse
Customer no longer wants the product or finds it unsuitable
Product stopped working after usage
Product parts are missing due to customer error
Return request is raised after 7 days
Product was already sent as a replacement
Delivery failed due to incorrect or incomplete address
Product is marked as non-returnable

Certain categories cannot be returned, including:

Personal care & beauty products
Perishable goods
Customized or personalized items
Hazardous or flammable products

Electronic Products Policy

All electronic products are non-returnable and non-refundable.
They are eligible only for replacement, subject to verification.

This includes products such as:

Auto Cordless Hair Curler
Automatic Mini Electric Popcorn Machine
Massage Pillows
Smart Robotic Vacuum Cleaner
USB Rechargeable Portable Juicer

Customers are advised to ensure their purchase decision before placing an order.

Refunds

Once we receive and inspect your returned product:

You will be notified about refund approval or rejection
Approved refunds will be processed to the original payment method

For Cash on Delivery (COD) orders, refunds will be processed via:

UPI or Net Banking (details will be requested)

Refund processing time: 5–7 business days

If you do not receive your refund within this period, contact support@neupik.in

Cancellation Policy

Orders can be cancelled only before dispatch.
Once shipped, cancellation and refunds are not possible.

Invalid Reasons for Cancellation / Return / Refund

Requests based on:

Change of mind
No longer needing the product
Expectation mismatch

will not be accepted.

Placing an order confirms a binding purchase agreement. Customers should ensure they are confident about the product and pricing before ordering.

Gifts

If an item was marked as a gift, a gift credit will be issued after return approval
If not marked as a gift, the refund will be sent to the original purchaser

Policy Updates

NEUPIK reserves the right to modify this policy at any time without prior notice.

For assistance:

Email: support@neupik.in
Phone: +91 7559116390

Why Shop with NEUPIK?

✔ Quick 7-Day Replacement
✔ Hassle-Free Support
✔ Cash on Delivery Available
✔ Priority Shipping Across India

Refund policy